All organizations exist to prevent deviance. Organizations aim for stability and end up in the middle. Not bad, but neither extraordinary. The natural focus is on what's wrong and to fix that. Think of the medical perspective, legal, and business. But in the middle is not where the magic happens……
66% of professionals are not planning to stay at their organization long-term. What are you doing to retain them longer? Do you develop your organizational culture and offer them a reason to stay? Retention of great employees can be extremely cost-efficient as the recruitment and on-boarding processes take time, energy…
What would you rather be: a heroic leader or a servant leader? Which do you need to develop a positive culture where people and performance thrive? Most people don't want and cannot be either. It can be demanding to be the hero who solves everything. It can be frustrating to…
Some organizations are still operating on industrial-age paradigms. One of my clients was working with the IT department of a very large insurance company. They were building an online platform for insurance clients to upload their documents, download their policies, make claims, and so on. The IT department embraced the…
How can you get buy-in to do something about the culture? It's a question people ask me often. "It's obvious: our associates are unhappy with the way we do things around here". "Our factory's performance indicators go downhill." "Retention is a disaster: new hires leave within three months." "Employee health…
Happy New Year! How was your past year? Many friends and clients told me that this year was a wild ride and that so much happened at an incredibly fast pace. It's been a rollercoaster for many with highs and lows. Active Appreciation I tend to focus on the highs…