All organizations exist to prevent deviance. Organizations aim for stability and end up in the middle. Not bad, but neither extraordinary. The natural focus is on what's wrong and to fix that. Think of the medical perspective, legal, and business. But in the middle is not where the magic happens……
Does your organizational culture attract job applicants? Culture represents the identity of the organization and it can attract people if it radiates outside the office walls. A positive culture can be a magnet to the professionals that your organization is looking for! Professionals are more and more looking for fulfillment…
What would you rather be: a heroic leader or a servant leader? Which do you need to develop a positive culture where people and performance thrive? Most people don't want and cannot be either. It can be demanding to be the hero who solves everything. It can be frustrating to…
Some organizations are still operating on industrial-age paradigms. One of my clients was working with the IT department of a very large insurance company. They were building an online platform for insurance clients to upload their documents, download their policies, make claims, and so on. The IT department embraced the…
Is culture less important in a tech company? While it's crucial when you provide services, based on both research and practice, the answer is no. Culture matters everywhere. The Supermarket Organizations that provide a service to clients depend on culture. Services are "people work". The added value is created in…
How can you get buy-in to do something about the culture? It's a question people ask me often. "It's obvious: our associates are unhappy with the way we do things around here". "Our factory's performance indicators go downhill." "Retention is a disaster: new hires leave within three months." "Employee health…
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